Staff rulebook for Jeffrey Epstein's House of Sin: 58-page manual for mansion gives an extraordinary insight into his gilded and depraved world... from $100 stuffed in the glovebox of every car to the blue massage towels and gun in a bedside drawer
Used at Epstein's mansion and shown in court, it runs to 58 pages.
From the $100 that had to be stuffed in the glovebox of every car to the blue massage towels and gun in a bedside drawer, it gives an extraordinary insight into his gilded and depraved world...
INTRODUCTION
This manual is designed to give proper guidance to perform your duties to the best of your ability, while ensuring a consistently high level of service.
By using your communication skills – listening and observing, you'll be able to anticipate the needs of Mr Epstein, Ms Maxwell and guests.
GROOMING/GUEST RELATIONS
Appearance is extremely important if high standards are to be maintained. A favourable first impression goes a long way.
• Personal cleanliness, good presentation, and a genuine and polite 'aim to please' approach are very important
A 58-page staff handbook used at Jeffrey Epstein's (pictured with Ghislaine Maxwell) mansion has been shown in court. It gives an extraordinary insight into his gilded and depraved world
The handbook, which was used at Epstein's mansion in Palm Beach (pictured), Florida, was designed to give staff 'proper guidance to perform your duties to the best of your ability'
One photo showed to the jury featured a young Sarah Kellen standing in front of a twin-engine Cessna 421 as Epstein embraced her from behind while kissing her on the head
An 8,600 sq ft Parisian apartment near the Arc de Triomph owned by Epstein
The interior of one of Epstein's jets. He allegedly used the planes to shuttle teenage girls
The entrance to Epstein's New Mexico ranch where girls have said they were abused
Epstein was accused of abusing girls at his New Mexico ranch (pictured)
Miss Kellen (pictured right with Maxwell) has previously been described as Maxwell's 'lieutenant' in Epstein's circle of abuse and has been accused of playing a pivotal role in the scandal, helping to procure young girls
The jury were also shown pictures of Epstein's £164 million property empire, including Little St James (pictured), his private island in the US Virgin Islands, worth around £50 million
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REVEALED: THE SECRETS OF GHISLAINE'S BOUDOIR
MS MAXWELL'S BATHROOM
Two big white towels next to the bath
Soap, shampoo and bubble bath by the side of the tub
Check that water is hot and running clear
Water must be directed to the tap and not the sprayer on the tub
Two fresh washcloths on basin and two next to the bathtub
Fresh bar of soap placed to the right of the washbasin
Electric toothbrush (Replace head every 4 weeks)
New toothbrushes placed in a clean drinking glass to the left of the washbasin
Toothpaste is more than ½ full
Mouthwash, above
Q-Tips
Round cotton pads
Tidy and replace any toiletries which are running low
Tissues (replace if less than ½)
Unlock the closets
Photographs to be placed
MS MAXWELL'S TOILETRIES
Calcium twin tablet
Facial Moisturiser (La Mer), below
Babor Foam Mask
Kiehl's Cucumber Toner
Kiehl's Washable Cleansing Milk
La Mer Eye Balm
Evian Face Mist, below
Clarins Creme Masvelt Body Shaping Creme
Babor Natural Body Peeling
Lancome Exfoliance Gel
Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)
Aquaphor Hand Cream
Secret Original Solid Deodorant
Round cotton pads
Q-Tips
Toothbrush (Oral B / Hard)
Electric Toothbrush (Braun Ultra Plaque Remover)
Toothpaste (Arm & Hammer Dental Care and Mentadent)
Dental Floss (Johnson & Johnson Reach I Mint waxed), above
Scope mouthwash
Sunscreen (Lancome Soleil SPF 30 Face Creme), below
Kiehl's Lip Balm with SPF, above
Lever 2000 soap
Bubble Bath, Bath Gel, Bath Salts
Razor and shaving gel
Shampoo/Conditioner (Frederic Fekkai Technical & Apple Cider), below
Aquis Hair Towel
Mason Pearson Hair Brush, below
Babor Hand & Nail Repair
Nail polish remover (Cutex)
Fingernail clippers and file
Tweezers
OB tampons (light & heavy)
TOTAL COST: £985
• Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests
• Make guests feel pampered and welcome
• Do not discuss personal problems with guests
• Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you
• Unobtrusive is the key
• Wear the appropriate clothing. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service
• Items in pockets must not create a bulge or be visible
• Do not address Mr Epstein, Ms Maxwell and their guests with hands in your pockets
• Do not chew gum
• Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction
• SMILE!
PROPER LANGUAGE
What you say is as important as what you do. Your language must include good diction and exclude swear words and slang.
You do not say:
'Yeah'
'Sure'
'No problem'
'You bet'
'Gotcha'
'I dunno'
You do say:
'Yes, Mr'
'Of course, Ms'
'My pleasure'
'It is no trouble at all'
'You are quite right'
To a justified criticism or mistake you say:
'I am very sorry; it will not happen again.'
'It was completely my fault.'
What to say after entering the room:
You do not expound on the weather or any other subject, unless asked.
ANSWERING THE PHONE
How you answer will leave a long-lasting impression on all those who call as it immediately tells the caller the service standard.
Do not slam down the receiver at any time!
All calls should be answered in three rings or less.
Unless otherwise instructed, NEVER disclose Mr Epstein's or Ms Maxwell's activities or whereabouts to anyone.
Advise Ms Maxwell of any strange telephone calls or enquiries.
PREPARATIONS CHECK LIST
MASTER BEDROOM
Air-conditioning at 60 degrees
Two lighted pens on both bedside tables
Jeffrey Epstein large and small notepads on both bedside tables
Box of tissues on each bedside table (Replace if less than 1/3)
Gun placed in beside table drawer.
MASTER BATHROOM
Toothpaste is more than ½ full.
New pair of exfoliating gloves in the shower.
Three large blue towels and one hand towel on the chair for massage.
Three large blue towels and one hand towel to be ready for massage in towel room.
MASTER BATHROOM TOILETRIES
Gillette MACH 3 Razor with extra blades (change blade after every use).
Shaving Cream (Kiehl's Close' Shavers Squadron).
Secret Original Solid Deodorant
Lever 2000 soap. Noxzema Plus Face Wash.
Facial moisturisers (Kiehl's Ultra Facial Moisturizer, Bahar).
Aquaphor Hand Cream.
California Mango Lotion.
Bubble bath and shower gels.
Shampoo/Conditioner (White Rain Coconut Essence, Biolage, Nexxus Simply Silver).
Hair finishing cream (Paul Mitchell Stickworks).
Peter Thomas Roth Sunscreen
J Kiehl's Lip Balm with SPF.
Q-Tips.
Round cotton pads.
Toothpaste (Arm & Hammer Dental Care and Mentadent).
Toothbrush (Oral B / Hard).
Electric Toothbrush (Braun Ultra Plaque Remover).
Scope mouthwash.
Dental Floss (Johnson & Johnson Reach I Mint waxed).
Baby Powder (Johnson & Johnson).
Mason Pearson Hairbrush.
Hair Comb/ Tweezers.
Fingernail clippers and file.
GUEST ROOMS
Epstein's properties also included a £57 million seven-storey townhouse on New York's Upper East Side (pictured)
The jury were also shown pictures of Epstein's £164m property empire, including a £21m ranch in New Mexico. Pictured: The main house on Epstein's £21million Zorro ranch in New Mexico
The images entered into evidence reveals the life of luxury Maxwell led as Epstein's closest confidante. Pictured: Epstein's helicopter, which he used for shorter flights
Epstein started his £60 million fleet of jets with this Hawker Siddeley 125
Epstein's chief pilot Larry Visoski named Miss Kellen, now 42, as the person he spoke to most about scheduling flights. Pictured: Epstein's Boeing 727, dubbed the 'Lolita Express'
Hint: All guest rooms must appear as though the arriving guest is the first to ever stay in the room.
Bed linen, towels and bathrobes must be fresh.
All light fixtures are working.
SHOPPING ESSENTIALS
Dairy Products
1/2 gallon regular milk
1 quart skimmed milk
4 Lurpak European butter
1 large container Dannon regular plain yogurt
1 Philadelphia cream cheese
1 tub plain cottage cheese
½ pint heavy cream
Dozen eggs
½ pound Boar's Head Swiss cheese
Haagen-Dazs ice cream – coffee, chocolate, vanilla, strawberry
Fresh produce
2 green vegetables of choice (such as French green beans, broccoli)
Cleaned baby spinach and medium greens
8 ripe tomatoes
Grape tomatoes
3 avocados
European cucumber
1 Iceberg lettuce (not in a packet)
1 regular lettuce (not in a packet)
6 endive
Fresh baby carrots
Fresh rosemary, thyme, dill, mint, Italian parsley
Olives
Small bunch of red and green grapes
6 ripe bananas
Berries (strawberries, raspberries, blueberries – whatever is in season)
Figs
Meat, poultry and fish
½lb Boar's Head black forest ham
½lb cracked pepper turkey breast
Ms Maxwell will advise any additional meat, poultry or fish to purchase.
Beverages
Apple and Cranberry juice
4 Diet Cokes
4 Cokes
Vitamin water (place in refrigerator)
Fiji water (large and small)
Maxwell House coffee
Starbucks ground Colombian coffee, below
English breakfast tea (packets and tea leaves)
Earl Grey tea (packets and tea leaves)
Mint tea
Chamomile tea
White wine – Chablis Premier Cru (6 bottles)
Red wine – Brouilly (6 bottles)
Veuve Clicquot champagne (4 bottles), pictured below
Absolut Vodka
Tanqueray Gin
Whiskey
Heineken Beer (6 pack)
Corona Beer (6 pack)
Breads, cereals and baked goods
Cheerios
6 assorted bagels
Treats
Chocolate
'Skippy' Chunky Peanut Butter, pictured above
Home-made mozzarella
1-inch wedge parmesan cheese
6 Laughing Cow mini cheese
1/2lb Cheddar cheese
1 Fresh salmon
Hellmann's mayonnaise
Assorted cookies
Oreos
Eukanuba dog food (for Max)
Pharmaceuticals
2 bottles Bayer aspirin
Robitussin cough medicine
Robitussin cough sweets
Halls cough sweets
Echinacea
Zinc lozenges
Vitamin C, B and E
Folic Acid
Multi vitamin twin tablet one-a-day
Calcium twin tablet
Remote controls for TV are working.
Instructions on 'How to work the television' placed next to the TV.
Alarm clock must be set to the correct time and date.
Pens and Jeffrey Epstein large and small notepads on bedside table.
Eye masks on bedside tables.
Small bouquet of fresh flowers.
Gifts if indicated by Mr Epstein.
Bottled water and drinking glasses on bedside table.
Selection of fresh fruit.
Side plate, fruit knife, napkin.
Torch with new batteries.
Closets must be cleared. Check that there are sufficient wooden hangers that are hung evenly.
Fresh bar of soap and shampoo in bathtub and shower stall
Two fresh washcloths on the washbasin and two next to the bathtub.
Fresh bar of soap placed to the right of the washbasin
New toothbrush and toothpaste on counter to left of washbasin
Clean drinking glass
Tissues
Hairdryer is working.
Replace toilet paper with new roll. Fold end into a 'V.'
CLEANING
MS MAXWELL'S BATHROOM
Replace used towels.
Check that there is enough toothpaste.
Replace any toiletries that are running low.
OTHER BEDROOMS
Place pillows, duvets, bedspreads and blankets on a chair. Never on the floor.
Telephone must be free of dust. No sticky spots. Cord must hang properly.
LIVING ROOM
Tidy magazines. Throw out fashion magazines over two months old.
KITCHEN
Polish marble counter tops in kitchen.
Check all expiration dates on food in refrigerator and pantry.
Napkins cleaned and ironed
OUTSIDE
Check that pool water temperature is between 82–88F
THE CABANA
Tidy the desk, but do not throw any papers away.
Fresh bar of soap placed to the right of the washbasin.
Replace toilet paper with new roll. Fold end into a 'V'.
WEEKLY
Massage Tables – Wipe and sanitise
Fridge – Clean thoroughly. Throw out spoiled food. To eliminate odours, place a bowl of cotton balls soaked in plain vanilla extract in the fresh food section.
VEHICLES
Place $100 in the glove compartment or centre console of each car.
Jeffrey Epstein and Ghislaine Maxwell telephone directories.
Jeffrey Epstein large and small notepads with pens.
GENERAL
Buy The New York Times, The Wall Street Journal, Palm Beach Post and place in pantry
Buy the Daily Mail (pictured) and place on Ms Maxwell's desk
Place box of matches by all candles
Straighten the fringe and tassels on all rugs
STATIONERY
Two sizes of Ghislaine Maxwell and Lady Ghislaine notepads.
SERVING BREAKFAST
MR EPSTEIN BREAKFAST
• Glass of water
• Coffee
• 1 Sweet And Low, or Equal (sugar substitutes)
• Creamer filled with Half & Half, warmed in the microwave for 25 seconds.
• Mr Epstein will indicate what food he would like
MS MAXWELL BREAKFAST:
• Maxwell House coffee served with milk
• Freshly squeezed orange juice
• Glass of water
• 1 Weetabix with sliced banana. Milk and sugar on the side
SERVING BREAKFAST FOR GUESTS
• Pre-set table or breakfast trays for the number of guests present
• As guests arrive, inquire if they would like coffee, tea, or fruit juice
• Always make sure coffee is fresh
• Re-confirm guests have no allergic reaction to specific foods
• Take the breakfast order. Inquire whether they would like to wait for any remaining guests before you begin preparation.
• Always serve from the left, and clear from the right if possible
STANDBY DUTIES
When necessary, you will be required to be on 'standby' duty – making yourself available for any duties that need to be carried out.
In order to be able to respond promptly, you should not travel more than one hour from your home base.
This means if you are called, the maximum time it will take you to return, is one hour.
• You could be called at any time, day or night.
• The security of the house, Mr Epstein, Ms Maxwell and their guests are your first consideration. Always handle a crisis in a calm and professional manner.
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