Virgin Media crashes AGAIN with thousands of customers in the UK unable to access the internet

Some Virgin Media customers are struggling to connect to the internet as the network provider suffers another outage. 

Users in the UK reported issues and the cause of the problem is unknown.  

Most issues focus on being able to get online, similar to an outage a couple of weeks ago which left Londoners unplugged for several hours. 

Virgin Media tells MailOnline the issue was local to Nottingham and has now been resolved, however customers are still claiming to have difficulty getting online. 

Outage tracking site downdetector, which aggregates customer complaints on social media, reported a spike in issues just after midday

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Users reported problems across the British Isles, with a high concentration of complaints in big cities such as London and Nottingham

Outage tracking site downdetector, which aggregates customer complaints on social media, reported a spike in issues just after midday. 

The majority of complaints, around 77 per cent, focus on connectivity problems via cable internet. 

A minority of users are also struggling with mobile internet and TV issues, but it is unclear if these are related. 

Users reported problems across the British Isles, with a high concentration of complaints in London and Nottingham.  

At the peak of the outage, thousands of users were simultaneously recording issues. 

A Virgin Media spokesperson said: 'We've fixed the local issue which meant customers in the Nottingham area briefly lost broadband services. 

'We apologise for any inconvenience caused.' 

Disgruntled customers took to Twitter to vent their frustration. One tweeted: 'Hmmm @virginmedia down again. Surprise surprise'

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Despite stating that the issue has been resolved, customer service staff replying to infuriated customers online are saying it will be 'fixed as soon as possible'

Call of Duty update drives 'busiest day EVER for broadband traffic' 

Internet provider Openreach recorded the busiest day ever on its network on Tuesday, it has revealed. 

The vast network is used by internet providers BT, Sky, Plusnet and TalkTalk, with only rival Virgin using independent infrastructure. 

June 30 saw more than 189 petabytes of data consumed by customers via Openreach in the UK, smashing the previous record of 184 PB set on June 11.  

An overall increase in internet consumption has been driven by adults working from home and children doing online lessons during the coronavirus pandemic. 

Openreach says that in a pre-lockdown world, average weekly consumption was around 660 petabytes. At the start of June 2020, this soared to almost 1,000 PB. 

However, the record-breaking days on June 11 and now on June 30 were largely due to the mass downloading of enormous Call of Duty updates.   

Virgin Media also saw a spike of around 30 per cent than the average for the last two weeks, which it attributes to the CoD update. 

Despite stating that the issue has been resolved, customer service staff replying to infuriated customers online are saying it will be 'fixed as soon as possible'.

Disgruntled customers took to Twitter to vent their frustration. 

One tweeted: 'Hmmm @virginmedia down again. Surprise surprise'.

Another said: '@virginmedia having constant issues with WiFi dropping out while trying to work home. 

'Have checked online and states everything is working fine, but it isn't. In Birmingham'.

A Virgin member of staff replied: 'We are aware of this issue and will have it fixed as soon as we can and will be updated on our service status page shortly. ^GT'.  

Dan Howdle, consumer telecoms analyst at UK broadband and mobile comparison site Cable.co.uk, told MailOnline: 'While the lockdown period has certainly seen increased demand for data via home broadband connections, thus far UK networks have fared extremely well.

'Today's reported outages on the Virgin Media network are unfortunate, but it is not yet clear as to the exact cause.

'It should be noted that historically Virgin Media is swift to address such problems and users should not expect extended outages or issues.

'In the meantime, during this hiccup, it is worth remembering that most households will still have connection to the internet via their mobile phones. 

'Those wishing to connect other devices can use their mobile as a WIFI hotspot. 

'If your intention is video streaming or another data-intensive activity, however, users should be aware that it is possible to quickly hit their mobile contract data limit, unless of course it is unlimited.'

On June 25, Virgin Media broadband went down for more than six hours in London. 

Enraged customers took to social media to vent their frustration, saying they had lessons to teach, digital courts to attend, exams to do, and Zoom meetings scheduled.

Internet connection issues were first reported at 9.30am in London, with users also reporting outages in Birmingham, Manchester, Glasgow and other areas, according to the website Downdetector.co.uk.

As the working day entered its final hours, Virgin finally restored its internet services. A spokesman said: 'We're pleased to say the London broadband issue is now fixed. 

'We're sorry once again and we realise this was a frustrating situation for those affected.'

Ofcom, which regulates the UK's communications industry, said it had been in contact with Virgin to establish the cause of the problem, and was working with them to 'ensure customers can access web services as soon as possible'.